Refund Policy

1. Scope

This policy covers Donation Points (DP) bought on the ArdenWoW website through PayPal or Terminal3. It forms part of our Terms of Service.

ArdenWoW is operated by Arden Services, an independent online gaming project.

For account support, purchase or privacy requests, contact support@ardenwow.com.

2. What you buy

DP are a digital game currency. They are added to your balance once the payment is confirmed, usually within seconds, and are spent in the ArdenWoW Shop. Shop items are sent by in-game mail to the character you choose.

3. Unspent DP

You can request a refund of a DP purchase within 14 days of buying it, as long as the DP from that purchase have not been spent. Send the request to the contact address above from your account's email address, with the purchase date and amount. Refunds are made to the original payment method.

4. What is not refundable

Spent DP, items already delivered to a character, and DP or items received for free or in a promotion are not refundable, except where this policy or the law provides otherwise.

5. Missing purchases and billing errors

If DP you paid for did not arrive, a Shop item was not delivered, or you see a duplicate or unauthorized charge, contact us. We will deliver the purchase again, return the DP to your balance or refund the payment to the original payment method. If the game cannot deliver a Shop order, its DP return to your balance automatically.

6. Chargebacks and payment disputes

Please contact us before disputing a payment with your bank or payment provider. When a payment is refunded, reversed or charged back, the DP from it are removed from your balance, which can leave it negative, and the account's store is put on hold until we review it. Disputes made in bad faith may lead to the suspension of the account.

7. Your statutory rights

Nothing in this policy limits consumer rights that cannot be waived under the law that applies to you.

8. Changes

We may update this policy. The version in effect when you make a purchase applies to that purchase.